Refund and Returns Policy

Shipping and Returns Policy

Shipping Policy:

Thank you for choosing SeePoint LLC! We are dedicated to offering top-quality kiosk products along with a seamless shopping experience. Below is our Shipping Policy to guide you through the shipping process:

1. Order Processing:

   • Orders will be processed within 1-2 business days after the verification of payment.
   • Customized or made-to-order kiosks may require additional processing time. Specifics will be communicated during the ordering process.

2. Shipping Methods:

   • At checkout, we provide various shipping options including standard, expedited, and overnight shipping.
   • Shipping costs will be calculated based on your chosen shipping method, the destination, and the dimensions of the kiosk.

3. Shipping Confirmation:

   • Once your order has been shipped, an email confirmation will be sent to you, containing tracking details and an estimated delivery date.

4. Delivery Time:

   • Delivery times differ based on the selected shipping method and the delivery destination.
   • Estimated delivery times will be displayed during the checkout process and in the shipping confirmation email.

5. International Shipping:

   • We offer international shipping to a variety of countries. Please note that additional customs duties and taxes may be applicable and will be the responsibility of the customer.

6. Shipping Delays:

   • While we make every effort to meet the estimated delivery dates, unforeseen situations such as weather conditions or delays by the carrier may occasionally impact delivery times.

7. Shipping Address:

   • Kindly ensure the accuracy of your shipping address during checkout. We will not be responsible for orders shipped to incorrect addresses provided by the customer.

Returns and Exchanges:

We want you to be completely satisfied with your SeePoint LLC kiosk purchase. If you are not satisfied or encounter any issues, our Returns and Exchanges Policy is designed to assist you:

1. Eligibility:

   • To initiate a return or exchange, please contact our Customer Service within 14 days of receiving your order.

2. Return Criteria:

   • Kiosks must be returned in their original condition, unused, and devoid of any damage or signs of wear.
   • Original packaging, accessories, and any accompanying documentation must also be returned.

3. Return Process:

   • Reach out to our Customer Service to commence the return or exchange process.
   • You will be provided with instructions on how to properly package and ship the kiosk back to us.
   • Return shipping costs will be borne by the customer, unless the return is due to a manufacturing defect or an error on our part.

4. Refunds and Exchanges:

   • Refunds will be issued to the original payment method upon the receipt and inspection of the returned kiosk.
   • Exchanges will be processed once we receive the original item and confirm the availability of the replacement.

5. Non-Returnable Items:

   • Customized or made-to-order kiosks are generally non-returnable, unless they have a manufacturing defect.

6. Damaged or Defective Items:

   • If your kiosk arrives damaged or has a manufacturing defect, please contact us immediately along with photos of the issue. We will provide a replacement or a refund as applicable.

Please feel free to reach out to our Customer Service team for any questions or assistance regarding your shipping or returns inquiries. We greatly appreciate your business and are committed to ensuring your satisfaction.